At RAY STAR, we are committed to providing exceptional service and ensuring a seamless shopping experience for our valued customers. This Shipping Policy outlines the guidelines and information regarding the shipment of home decor items purchased from the RAY STAR. Please read this policy carefully before making a purchase. By placing an order, you agree to comply with the terms and conditions stated herein.

1. Order Processing Time:

   • Upon receipt of your order, we will process it within 1-3 business days, excluding weekends and holidays.
   • Please note that customized or made-to-order items may require additional processing time. The estimated processing time will be mentioned on the product page or communicated to you via email.

2. Shipping Methods and Delivery Time:

   • We offer various shipping methods to cater to your needs, including standard ground shipping, expedited shipping. Currently we support shipment domestically in US.
   • The estimated delivery time will depend on your shipping destination and the selected shipping method.
   • Standard ground shipping within the continental United States typically takes 3-7 business days.
   • Expedited shipping options are available for faster delivery. The estimated delivery time for expedited shipping will be provided during the checkout process.

3. Shipping Charges:

   • Shipping charges will be calculated based on the weight, dimensions, and destination of the package.
   • The shipping cost will be displayed during the checkout process before you confirm your order.
   • Free shipping promotions may be offered periodically for specific products or order values. Please refer to the current promotions for eligibility.

4. Order Tracking:

   • Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
   • You can also log in to your RAY STAR account to view the status of your order and track the shipment.

5. Shipping Restrictions:

   • Some items may be subject to shipping restrictions due to their size, weight, or content. Any applicable restrictions will be mentioned on the product page.
   • International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. These charges are not included in the product price or shipping cost and must be borne by the recipient.

6. Order Changes and Cancellations:

   • We strive to process and ship orders quickly. Therefore, changes or cancellations to an order may not always be possible once it has been placed. Please contact our customer support team as soon as possible for assistance regarding order modifications or cancellations.

7. Damaged or Lost Shipments:

   • In the rare event that your package is damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.
   • If a package is lost in transit, we will initiate an investigation with the shipping carrier. In such cases, please allow us the necessary time to complete the investigation and determine the appropriate course of action.

8. Return and Refund Policy:

   • Please refer to our separate Return and Refund Policy for detailed information regarding returns, exchanges, and refunds.

9. Contact Information:

   • If you have any questions, concerns, or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. You can reach us via email at service@raystartrade.com or through our website's contact form.

Note: This Shipping Policy is subject to change without prior notice. Please refer to the most recent version on our website or contact our customer support team for any clarifications.